Volkswagen of America, Inc. announced the deployment of generative AI within the myVW mobile app through a strategic partnership with Google Cloud. Volkswagen is leveraging Google Cloud’s AI and machine learning capabilities, as well as expertise from Google Cloud Consulting, to power Volkswagen’s new myVW Virtual Assistant and provide vehicle owners with intuitive access to critical vehicle information and services.
The new generative AI-powered Virtual Assistant within the myVW app is currently available for all My24 Atlas and Atlas Cross Sport vehicle owners, with drivers able to access information and answers specific to their vehicles.
The myVW Virtual Assistant combines Volkswagen’s connected car data with Gemini models on Google Cloud’s Vertex AI platform to deliver low-latency, accurate information to users. Atlas and Atlas Cross Sport owners through the myVW app can use the new Virtual Assistant to explore their owners’ manuals and ask questions such as, “How do I change a flat tire?” or “What does this digital cockpit indicator light mean?” In addition, myVW app users can use Gemini’s multi-modal capabilities to see helpful information and context on indicator lights simply by pointing their smartphone cameras at their dashboards.
With the combination of Google Cloud’s Vertex AI and BigQuery, Volkswagen is able to ground and tune Gemini models on multiple data sources, including vehicle owner’s manuals, frequently asked questions from customers, help center articles, official Volkswagen YouTube videos, and step-by-step guides. Volkswagen also leveraged Google Cloud Consulting’s expertise throughout the app development process, from design to deployment. This comprehensive support ensures the app not only meets Volkswagen’s specific legal requirements and high standards, but also delivers an innovative and user-centric experience.
Most MY20 and newer Volkswagen vehicle owners will be able to use the new Volkswagen Virtual Assistant in the myWV app starting in 2025. The myVW app is available both in the Apple Store as well as the Google Play Store.
